* Trips that are cancelled on the day of trip will be charged 100%.
* Trips that are cancelled within 24 hours of the start time of the trip will be charged out at 50%.
* Trips that are cancelled more than 24 hours before the start of the trip will not be charged. Exceptions may be made in case of extreme weather conditions on day trips only.
* Any deposits that are required in advance of a trip are for hotel or other travel services that may or may not be refundable, depending on the trip and time of cancellation.
*** Hotel accommodation:
Cancellation Policies for normal dates:
- Cancellations must be made at least 3 days prior to your arrival date. If we do not get the notification from you as per the requested time above, one night room will be charged.
- There are no refunds for early check outs and "No shows" will be charged for the 1st room night.
- Cancellations must be made at least 3 days prior to your arrival date. If we do not get the notification from you as per the requested time above, one night room will be charged.
- There are no refunds for early check outs and "No shows" will be charged for the 1st room night.
Cancellation policies for National Holidays:
- National Holidays include: International New Year's Day, Tet holidays, Hung Kings Commemorations, Reunification Day, International Labor Day, Independence Day and Christmas. Please check with us for the dates in details.
- Cancellations must be made at least one month prior to your arrival date. If we do not get the notification from you as per the requested time above, one night room will be charged.
- There are no refunds for early check outs and "No shows" will be charged for the 1st room night.
- National Holidays include: International New Year's Day, Tet holidays, Hung Kings Commemorations, Reunification Day, International Labor Day, Independence Day and Christmas. Please check with us for the dates in details.
- Cancellations must be made at least one month prior to your arrival date. If we do not get the notification from you as per the requested time above, one night room will be charged.
- There are no refunds for early check outs and "No shows" will be charged for the 1st room night.